What do other travel specialists say about ACTS?

Update your knowledge about Austria and win

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All ACTS agents located in the MENA region who have completed the 7 online courses within 2015 have been in the draw for the below amazing prizes. Thanks to all participating ACTS graduates and CONGRATULATIONS to the following winners:

BE UP TO DATE AND Winner Dez.2015

ACTS FAM Trip 2015

We would like to thank all Austrian Certified Travel Specialists 2015 for their ongoing support and hard work!

Every year a selection of our ACTS graduates are invited on the annual ACTS FAM trip to Austria. We are now proud to announce our FAM trip 2015 participants and the regions we have selected for them as well as our partnership with LUFTHANSA. This year’s FAM trip will start in INNSBRUCK, the capital of the Alps and the journey will be continued in VIENNA, Austria’s capital city.

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The ACTS FAM trip will take place from 5th – 9th October 2015. Our participants will be accommodated in 4 and 5 star properties, enjoy exclusive tours, outdoor fun, networking opportunities and make many happy moments to cheer them long after they have travelled back home.

We are delighted to welcome:

Company Given name Family name
Abu Dhabi Travel Bureau Aqif Imtiaz Mukadam
Al Jumaiah Travel & Tourism Ahmed Shehata
Al Naboodah Travel Aasma Shaikh
Al Qattan Travel Zara Khurshid
Al Rais Holidays Melanie    Godinho
Al Rostamani Travel & Holidays Lloyd Fernandes
Al Tayer Travel Agency Femina Makwana
BCD Travel Sheena Borres
Dnata Abeer Abdulghaffar
Fursan Travel & Tourism Zaheer Ahmed
Jumbo Travel Gelina Mandal Desabelle
Regency Travel & Tours Portia Ann Villanueva

Once again, the Austrian National Tourist Office would like to thank all our Austrian Certified Travel Specialists for their ongoing efforts and fantastic work! We are committed to update and improve our training program and help you to stay ahead on the knowledge front!

Austrian - our exclusive airline partner 2015

austrian header news 1We are delighted to announce that the national carrier Austrian Airlines is the preferred airline-partner of ACTS training program 2015. This cooperation is aiming to continually improve the destination knowledge quality provided by Austrian National Tourist Office to the travel trade in the Middle East.

With this partnership we will continue to provide the ACTS community with valuable and hand-selected information relevant to travel specialist and their clients from the Middle East Region.

Furthermore, our airline partner Austrian Airlines will fly 11 lucky ACTS agents from several GCC locations to Austria and, together with the Austrian National Tourist Office, enable them to discover Top Austrian destinations during the ACTS FAM Trip 2015.

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Join the ACTS training 2015

We are pleased that you would like to discover more about our charming and exciting travel destination by becoming an "Austrian Certified Travel Specialist".

  • Learn more about Austria including its popular destinations for the Middle Eastern Market and get ready for your clients!
  • Learn how to meet the diversity of your valued customers’ needs by studying our brand new tailor-made itineraries for e.g. families, couples, shopping fans and many more!
  • Receive the special ACTS certificate 2015 after completing the course successfully
  • The online competition is getting bigger; make sure you stay a valuable travel expert asset for your customers and employer!
  • Only graduates from the ACTS course 2015 will enter the draw for the ATCS FAM trip in autumn 2015

We invite you to use this training as the starting point for a successful long-term partnership with us. Learn about Austria in a fun and interactive way, receive valuable marketing tips and earn the designation of "Austrian Certified Travel Specialist".

Preview of exclusive benefits for ACTS agents only:


  • Official annual ACTS certificate
  • Eligibility to use the ACTS Logo
  • Promotion of ACTS Agencies through ANTO (online listing on ANTO website; direct booking requests are referred to ACTS Agencies, listing as Austria Specialists in annual B2C media supplements)
  • More Information: Austria lexicon, ACTS Mailings,…
  • Earn the invitation to our exclusive ACTS Facebook community (graduate before 15. August 2015 to be considered!)
  • Connect with other travel specialist on our ACTS Facebook community!

Can you and your team afford not to know about Austria?

Arrivals from the Middle Eastern countries to Austria have increased

  • +36,9% last year
  • +85,9% last two years
  • +126,13% last three years

ACTS FAM Trip 2014

03 fam trip 2014We would like to thank all Austrian Certified Travel Specialists for their ongoing support and would like to share a few impressions of this year’s ACTS Fam Trip to Austria with you:

The trip took place from 14. - 19th November 2014; a selection of our best ACTS graduates from all over the GCC region were flown to Salzburg thanks to our  ...

>> Read more

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ACTS certificate 2015

By the end of the year 2014, 1.518 agents in the Middle East have successfully graduated since the launch of our training back in 2008. To ensure everybody stays informed, we update the content of the courses every year, always in accordance with the needs of the Middle Eastern market and your clients!

This year is no exception: For the first time you will find tailor-made itineraries for various customer profiles, such as families and couples.

The brand new ACTS certificate 2015 will be awarded to agents who take the 2015 edition of our training program.

  • If you are an Austrian Certified Travel Specialist already, have previously received a certificate and wish to receive the ACTS certificate 2015 you have to retake the updated courses.
  • It is important that you use the same log in details so we recognize your record.
  • Don’t forget to keep your company and contact details up-to-date to ensure that we send the ACTS certificate to the right address and can get in touch with you (in case you win a slot on the Fam Trip 2015 for example)
  • If you are not yet an Austrian Certified Travel Specialist please register and proceed with the course.

Thanks to our partners

Logo acts arabia partner 2015